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Elements and Performance Criteria

1. Confirm decision-making process with manager
   • Identify site, project or program environmental issues or problems that require decisions
2. Read and interpret workplace environmental policies and procedures to identify the decision maker and decision-making process
3. Scope the issue or problem, context, possible causes, the needs or concerns of interested parties and the risks involved
4. Seek timely advice about issues, problems or decisions that have impacts beyond own scope of responsibility
5. Confirm own role in the decision-making process and the timeline, constraints and resources available
6. Identify information needs, sources and collection methods
   • Identify the information required for a reliable decision
7. Confirm that available sources of information are reliable and sufficiently comprehensive for the required context
8. Select information collection methods that are efficient, cost-effective and ethical
9. Seek external expert opinion and advice in accordance with workplace procedures
10. Engage interested parties to inform decision making
    • Identify interested parties, their respective interests, needs and expectations, and assess their ability to contribute
11. Identify engagement strategies and activities to encourage effective participation in the decision-making process
12. Explain the engagement objectives and constraints and the level of influence that participants have on decisions
13. Use active listening to seek input and a balanced exchange of views
14. Provide accurate and balanced information using a language, style and format that is readily understood
15. Acknowledge differences of opinion to encourage rigorous examination of all options
16. Seek feedback to ensure that the views expressed by all participants have been understood
17. Keep interested parties informed about engagement outcomes and progress of decision making
18. Gather and analyse information needed for decision making
    • Gather sufficient information using methods that comply with workplace policies and procedures and legislative requirements
19. Set clear objectives for analysis of information
20. Analyse available information to identify significant issues, principles, legal requirements, patterns and trends
21. Clearly distinguish between fact and opinion
22. Justify assumptions made and support conclusions with reasoned arguments and evidence
23. Record outcomes of analysis in sufficient detail to enable transparent decision making
24. Make decisions and provide recommendations
    • Consider feasible options for addressing the issue or problem and the associated risks, costs and benefits of each
25. Check that the preferred option complies with legislative requirements and workplace policies and procedures
26. Obtain advice from relevant personnel if unsure about decisions or draft recommendations
27. Make valid, timely decisions when issue or problem is within own scope of responsibility
28. Provide recommendations to relevant personnel in time to inform decision making and enable effective action to be taken
29. Communicate information and decisions
    • Provide timely, authorised information in accordance with workplace policies and procedures and in a form or manner that suits the needs of recipients
30. Check and confirm recipients’ understanding of the information provided
31. Use feedback from recipients to improve the way information is provided
32. Review contribution to decision-making process
    • Review information collection strategies, engagement activities and contribution to decision-making process to identify opportunities for improvement
33. Report findings to relevant personnel